Managed IT Services Program
Our team provides help desk and on-site support services to keep everyday operations running smoothly. Customers can submit support requests on our website, or by calling our support team at 813-264-6460.
Our help desk service will resolve most issues by remotely accessing your Desktop/Laptop PC (or Mac) or Server, or we’ll have one of our certified IT engineers visit your office to ensure your technical support issue is resolved as quickly as possible.
Remote Monitoring & Management
We monitor and manage your network devices, servers, workstations, data backup, network security, and any other IT-related products or services that your business relies upon.
We deploy an appliance at your office location which monitors your network infrastructure and reports back to our centralized monitoring system.
Our engineers receive alert notifications in real-time, allowing us to proactively resolve technical issues before they impact your business.
Scheduled Maintenance & Patch Management
Our Managed Services Program provides regularly-scheduled maintenance to ensure all patches and updates are properly applied to your servers, workstations and network equipment.
We conduct server and PC maintenance to optimize hard drive and memory usage to improve system performance, and review your security-related software, such as anti-virus, anti-spyware and antispam applications. In addition, we review and test your data backup and restore capabilities.
Our team centralizes and documents all aspects of your IT environment, including warranties, software subscriptions, support contracts and renewal dates so that your technology investment is protected.
We document the necessary credentials to ensure administrative access to your systems, and we maintain copies of critical device information, such as router and firewall configurations, software license keys and vendor account numbers.
In addition, we maintain authorized status with your primary vendors to ensure we can quickly intervene in the case of a critical event or service outage.
Quarterly Business Reviews
During our regularly scheduled Quarterly Business Reviews, we review IT-related initiatives, upcoming renewals or other technology-related expenditures, and review our team’s service performance.
This provides the strategic planning that many businesses simply do not take the time to do.
These important account reviews result in proper budgeting, a more effective use of technology and labor, and further develops the relationship between the business owners and our team.
On-Demand Services allow you to enjoy the benefits of proactive monitoring, maintenance and IT administration for a small monthly fee, with the flexibility of a pay-for-use service.
Premium Services provides you with our full portfolio of services combined with a predictable monthly IT budget. This allows clients nearly unlimited access to our technical services, an increased level of proactive monitoring and maintenance, plus strategic IT consulting.Contact Us Today!