It’s our number one goal to satisfy you, our customer! To help us accomplish this, we need your help.
Specifically, for you to communicate with us your goals, frustrations and expectations of what you anticipate the outcome of your computer repair experience to be. We will do the same in return – to communicate with you in plain English what’s wrong with your computer, what’s involved in fixing it and how you can expect the computer to perform after we’ve completed our work.
For example, it’s unreasonable to think your computer will double in performance simply by adding more memory. This simply is not the case. In fact, in some instances you may not notice any improvement. Of course, we need to set your expectations in the beginning to help you understand why this could be the situation.